Shipping & Payment Info

Delivery

Find out more below about the delivery options available to you.

Delivery Charges & Options

Delivery charges are per order:

An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.

UK delivery options (orders placed Monday to Friday excluding Bank Holidays):

1. Next Day Delivery (Monday to Friday) - £9.59 or free on orders over £150
Delivery the following working day. Orders must be placed by 4pm.

2. Standard Delivery - £5.99 or free on orders over £75
Delivery for most standard orders within 3-5 working days. PLEASE NOTE - this excludes weekends and Bank Holidays.

3. Named Day Delivery - £10.00 or free on orders over £150
Delivery on the day selected by the customer.

4. Saturday Delivery - £12.00
Orders must be placed by 3pm on a working day.

5. Click & Collect - £3.95 or free on orders over £75
Standard Delivery 3-5 working days via UPS, for orders over £75. How it works: Choose from over 2700 local shops nationwide and collect your order at your convenience. (Please check your local stores opening hours before placing your order) Participating shops are part of the UPS Access Points™ network. You will receive an email to tell you when your order is ready to collect.

6. Call & Collect
Call the participating store* directly to place your order and contact-free collection of your pre-paid order will be available within 48 hours. *Available at all free standing stores.

7. Same Day Delivery (London) - £40.00 or complimentary with orders over £350
Call your nearest participating Store before 1pm to place your order and to guarantee same day delivery to select postcodes within the M25.
*Please call Stores directly to check postcode eligibility.

*Zone restrictions apply.

8. Same Day Delivery (Rest of UK) - Please call 0747 722 1234 for related charges and eligibility.

*Zone restrictions apply.

Looking to track your order? Visit our Track My Order page.

Please note, orders with engraving will take 3-5 working days to arrive with standard delivery.

Click and Collect Information

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Click and Collect – Collect from a local shop in partnership with UPS:
Your order will be dispatched and delivered to your chosen collection point as soon as possible. Participating shops are part of the UPS Access Points™ network.

You will receive an email to tell you when your order is ready to collect.

When collecting you order:

• Please bring a driver’s license, passport, foreign national ID, military ID OR any other form of photo ID along with one of the following, which must contain the customer’s full name, utility / phone bill, council tax bill, wage slip, bank statement.
• If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own.
• You will be asked to sign for the package, to confirm receipt.

You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order.

Your order will sent back to us if not collected within 10 days.

UK Mainland Orders

UK mainland orders received by 4pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs & Next Day Delivery is not available in all Northern Ireland regions. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific rural areas we may offer limited delivery options.

Order & Delivery Processes

Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).

Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery.

Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

Liability

My Geisha Milton Keynes Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

• exercise your right of cancellation; and
• address any intended cancellation or complaints to the correct place of business.

Delivery Address Rules & Restrictions

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We are unable to process orders to a P.O Box address.

We are unable to offer delivery to British Forces Postal Office addresses.

We're sorry My Geisha Milton Keynes Online only delivers online orders to UK addresses (excluding the Channel Islands).

Can’t find the information you are looking for? Contact us or Chat live

Advent Calendar Deliveries

Please be advised, to ensure there are no damages during shipping to your Advent Calendar, this product will be shipped in separate packaging to anything else you may wish to purchase. Due to high demand of the Advent Calendar, there may be slight delivery delays, we apologise for any inconvenience caused.

Shopping

How to Shop Online 

Welcome to My Geisha Milton Keynes Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One: Finding an item and adding to your shopping bag

Find the item you desire by either going through the category pages, or using on-site search.

Once you've found the product you want, select the size and then click "add to bag".

You can either rollover a product image and click on the Quickshop button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. From the product detail page select add to bag" to place the item in your bag.

You will be able to increase or decrease the quantity in your shopping bag.

Step Two: The shopping bag
When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To continue to purchase, click the checkout button.

Step Three: Order details
The next page will ask you to sign in, or register (if you have not already done so), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again. Here you will also be asked to choose one of our five delivery options, and have the option to gift-wrap your order. You can also select the multiship option to arrange for parts of your order to be sent to any UK address of your choice.

Step Four: Confirmation
Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please contact us.

View Bag
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Deleting Items from your Shopping Bag
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Offer Codes

Applying an Offer Code

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.

Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Troubleshooting

Please ensure you are signed into your account at the time of placing the order before entering the offer code.

Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.

Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Product Recommendations/Advice

Having a hard time choosing a gift? Can’t find a scent right for you?
Our Stylists are ready to help you on Live Chat. Just ask away Chat live

Optimal Monitor Settings 

This site is best viewed with Google Chrome and a minimum monitor resolution of 1024 x 768.

Please note that monitors display colours differently based upon their settings.

Internet Browser Requirements

Our site works best with Google Chrome on PCs.

We also support Firefox 3 and Microsoft Edge for PCs and MACs, Safari 2.0.4 on MAC only.

Security Online 

At My Geisha Milton Keynes Online, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure.
When you place an order at mygeishamiltonkeynes.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include the following:

Internet Explorer 6.0 and higher

Mozilla Firefox 2.0.4 and higher

Safari 2.0.4 and higher

Item availability

Temporarily Out of Stock
If a basic stock item is unavailable on mygeishamiltonkeynes.co.uk it will show as out of stock, and you can request to receive an email when the product comes back into stock. Alternatively, you can visit one of our stores.

Maximum Purchase Policy

We regret that we must limit orders to no more than eight (8) of any individual item and also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

Complimentary Gift Wrap Service 

Whether a treat for yourself, or a gift for a loved one you can choose for your order to arrive wrapped in the iconic box tied with the black ribbon. You can do this at the checkout process. Find out more here.

If you are sending a gift, you may choose to include a gift card on which we will carefully print your personal message, also at no cost. Please be advised that some items are not eligible for this gift wrap since they already come in their own packaging.

Engraving & Embossing

The following products only may be engraved:* Currently not available.
Only one engraving per item to a maximum of 30 characters is possible. Only characters A-Z and 1-10 may be used for engraving.
The engraving service costs £30 per product engraved.
Payment for engraved products must be made prior to the commencement of the engraving.

Orders for engraved products cannot be cancelled or changed once engraving work has started on them. It is your responsibility to supply clear written instructions for your engraving. We will not be responsible for errors caused as a result of unclear or misleading instructions. We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.
Engraved goods cannot be returned unless they are faulty.

Engraving orders will be dispatched in 3-5 days – no fast track delivery options will be available.
All personalised items with expletive language will be rejected. All personalised items will be engraved in English.
Engraving must be ordered at the time of purchase and cannot be revised after the order is accepted.

Orders for embossed products cannot be cancelled or changed once embossing work has started on them. We are not responsible for customer generated mistakes or ordering errors. To prevent errors from happening, please review your order carefully before submitting. Embossed goods cannot be returned unless they are faulty.

Embossing orders will be dispatched in 7-10 days - no fast track delivery options will be available.
Embossing must be ordered at the time of purchase and cannot be revised after the order is accepted.

Payment Options

The following Credit/Debit cards are accepted for payment:

• American Express
• Maestro/Switch
• MasterCard
• Visa
• Visa Debit
• Visa Electron

Please note that with the above payment options full payment will be taken immediately at checkout.

We’re sorry, we do not accept:

• Cheques
• Postal Orders

Important information:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Klarna

Shop now. Pay later with Klarna.

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

1. What is Klarna?

Klarna is a payment service that allows you to make purchases online and pay for them at a later date. Consumers can use Klarna to spread the cost of a purchase across three installments or pay in 30 days’ time. Klarna doesn’t charge interest or fees on the period between purchasing and paying for your products, when you pay on time.

2. How do I use Klarna?

Step 1 - Add products to your cart and select “Klarna” when you check out.

Step 2 – You will be directed to the Klarna website to register and provide payment details. Enter a few personal details and you’ll know instantly if you’re approved. If you’ve used Klarna before, just log in to your account.

Step 3 - Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

If using Klarna Pay in 3 instalments as your payment method, your order must be less than £1000. If using Klarna Pay in 30 days as your payment method, your order must be less than £1000. Orders exceeding these limits are subject to cancellation. If you have any questions, please contact us and we will be happy to assist. .

Orders placed with Klarna will be charged at the time of order placement.

Pay later in 30 days

Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees, when you pay on time. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Pay in 3 installments

Klarna’s Pay in 3 installments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

3. Where can I use Klarna?

Klarna can be used on purchases made on www.mygeishamiltonkeynes.co.uk website.

Klarna is not available on purchases of gift cards or services. If your order contains gift cards or services, you will need to purchase these ineligible products or services separately.

4. Can I use Klarna if I’m an international customer?

Klarna is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Klarna account.

5. What if I can’t pay a Klarna installment?

Pay later in 30 days

Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

Pay in 3 instalments

If you don't make your payments, you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

*These fees are determined by Klarna in its sole discretion. www.mygeishamiltonkeynes.co.uk has no control over the fees and receives no additional payment from Klarna should you miss a payment.

6. When will my items be delivered if I use Klarna?

Klarna orders are delivered within our standard delivery timeframes like any order from www.mygeishamiltonkeynes.co.uk.

7. Is there a limit to how much I can spend on a single Klarna transaction?

If using Klarna Pay in 3 instalments as your payment method, your order must be less than £1000, or your personal spending limit as determined by Klarna if that is lower. If using Klarna Pay in 30 days as your payment method, your order must be less than £1000. Orders exceeding these limits are subject to cancellation.

8. Can I use another form of payment with Klarna?

Yes, you may also use a gift card or promotional code with Klarna to pay for your purchase.

9. What products are not eligible for Klarna?

Klarna is not available on purchases of gift cards or services.

If your Klarna order contains gift cards or services alongside other eligible products, you will need to purchase these items separately.

10. Where can I find out more about Klarna?

Visit the Klarna's app or Klarna's Customer Service page for a comprehensive list of FAQs, live chat and telephone options.

Want more information? Visit Klarna's Customer Service pages to learn more.

11. Can I cancel my order if I pay with Klarna?

If you would like to cancel an online order after it has been placed, please contact us please contact us here immediately to discuss which options are available to you. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled. If you have placed your order using Klarna, please speak to your payment provider to discuss your cancellation options. Klarna customer service can be found here.

12. Can I return an an item if I have paid with Klarna?

You may return an item purchased online as per our returns policy below. Online orders will not be able to be returned in store if you paid by Klarna.

13. How does Klarna work?

To find out more about Klarna you can visit their website here.