COMPLIMENTARY UK STANDARD DELIVERY ON ORDERS OVER £75
Frequently Asked Questions

Frequently Asked Questions

Quick answers to common Customer Service concerns:

FAQ's

At the heart of our priorities lies the health, safety, and wellbeing of our community. We will continue to implement enhanced sanitisation and safety measures throughout the store to offer a serene, relaxing and delightful scented experience. For those seeking a contactless experience, we extend an invitation to explore our alternative services: Engage in virtual consultations for personalized assistance. Opt for our convenient Call & Collect pre-order service, available at all Free Standing Stores. Experience the convenience of Same Day delivery at select Milton Keynes Store. FIND OUT MORE
To apply an offer code successfully, please follow these steps: Ensure you're signed into your online account using your email address and password. Before entering the offer code, carefully review the Terms & Conditions associated with the offer or promotion to ensure your order meets the qualifying criteria. Please note that only one offer code can be used per order, and offer codes cannot be used simultaneously with any other promotions, including sale items, new launches, gift sets, or limited editions. Please be aware that offers cannot be applied to orders made outside of the specified promotional dates. Orders placed before the promotion begins or after it ends will not be eligible for the offer. Troubleshooting Tips: Make sure you are signed into your account when placing the order and entering the offer code. Double-check that your order does not contain any sale items, new launches, gift sets, or limited edition items. Verify that the offer code is entered correctly, paying attention to capitalization and special characters. If you encounter issues with the offer code not being applied, ensure that your order qualifies for the promotion before completing the transaction. Note that offers cannot be retroactively applied after checkout. For further assistance or clarification, please don't hesitate to contact us.
The best way to keep up to date with the status of your order is to visit the Track My Order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse. If you have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day. If you have an account, you can track your most recent orders by visiting the Track My Order page or the My Orders page in the My Account section. Please note: the courier may not post tracking information online for up to 24 hours after the order is dispatched. ORDER STATUS DESCRIPTIONS Processing Your order is currently being processed into our warehouse system. In Warehouse The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch. Dispatched Our courier has collected your order and is in the process of delivering it to you.
If you have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. If you have placed an order for next day delivery, confirmation and dispatch emails should be received on the same day. If you are an account holder, in addition to receiving a confirmation and dispatch email, you will also have the option to track your order in your online account under ‘Order Status’ for delivery updates. If you checked out as a guest, or are an account holder, you can keep up to date with the status of your order by visiting the Track My Order page.
At mygeishamiltonkeynes.co.uk, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software: • Internet Explorer 6.0 and higher • Mozilla Firefox 2.0.4 and higher • Safari 2.0.4 and higher mygeishamiltonkeynes.co.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos.
If for any reason you are not completely happy with your My Geisha Milton Keynes purchase, simply return the unused products and we will refund your account for the amount of the purchase. To return your online order to us free of charge, please: 1. Print and complete our returns note which can be found here: Returns Note 2. Re-package your items safely, including the completed returns note 3. Carry out your return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed. RETURN ADDRESS: My Geisha, Milton Keynes Shopping Centre, 17 Sunset Walk, MK9 3PD Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date. For more information about returns and refunds, please check our T&C. If you’re still unsure about how to return your item, please contact us at hello@mygeishamiltonkeynes.co.uk. Please include your order number with all enquiries.
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
If you are a Registered Member of My Geisha Milton Keynes Online, go to My Account, and click on 'View' or 'View Account Profile' under 'Account Profile'. If you have an account with My Geisha Milton Keynes Online, you may click on the link provided on the monthly newsletter to be removed from the mailing list.
Samples, when available, are offered to customer's when placing an order and not on request through our Customer Services teams. If you are unsure which fragrance to choose, please call +44 (0) 73 98 99 2808. You will receive a complimentary Fragrance Combining consultation and our specialist team will help you select a fragrance.
We are unable to mail out samples on request. Please be advised that sample sizes of our products are not available for sale or general distribution. Samples are only available through online offers and at checkout with purchases where applicable, or at our retail store counter during promotional events. We would like to suggest visiting one of our counters, where our representatives will be happy to demonstrate our products and aid you in deciding if the products are right for you. For bloggers looking to promote our products, please contact our main switchboard on 073 98 99 2808 who will direct you to the relevant department.
Our decisions to discontinue or introduce products or sizes are driven by consumer preferences and purchasing trends nationwide. If your beloved product has been discontinued, we encourage you to visit your nearest My Geisha Milton Keynes Shop. Our stylists will gladly offer alternative recommendations tailored to your preferences.
For any complaints, kindly navigate to the Contact Us section. Alternatively, consumers can utilize the Online Dispute Resolution (ODR) platform provided by the European Commission. Access the platform at: http://ec.europa.eu/consumers/odr/.